Giving and Gratitude Q & A: Highlighting Pottstown Cluster with Executive Director Jacqui Good

This November, our Giving and Gratitude segment shines a light on Pottstown Cluster, one of our partner organizations that truly embodies the spirit of giving. We sat down with Jacqui Good from Pottstown Cluster to learn more about their mission and the vital role of community support.

Q. What does “giving” mean to Pottstown Cluster, and how does it shape your mission and daily work?
A. Giving to Pottstown Cluster means partnering with donors and volunteers to serve our community. Our mission is to help meet basic needs like food security and housing stability. We serve as stewards of resources in order to help as many people as possible. In 2023, we served more than 17,000 people from the food pantry alone. We benefit from a wide variety of resources to meet those needs that includes funding and gifts-in-kind, from individuals, organizations, and funders.

Q. What roles does community support play in your organization’s ability to provide for those in need?
A. Community support is imperative to our work. We draw-on support from large nonprofits like Philabundance and Share, foundations, individual donors, other community groups, and volunteers. The absence of any of these sources could result in reduced services. It takes support from all of these sources to meet the needs of those depending on us.

Q. How do you express gratitude to the volunteers and donors who make your work possible?
A. We show our appreciation to donors through various forms of communication, including acknowledgment letters, handwritten notes, phone calls, and email messages. We also keep them informed and engaged through annual appeal letters with program updates, social media posts, participation in community groups, and speaking engagements.

Q. What are some ways people can give back to Pottstown Cluster during the holiday season, even if they aren’t able to make a financial decision?
A. Even if individuals and organizations are not able to make a financial donation, it helps our work to send people to our website and talk about our work.

Q. How has the generosity of the community helped shape your organization’s future plans or upcoming initiatives?
A. In nearly every case when we have reached-out on social media and the website and asked for donations, there has been a response, and we are grateful.

Thank you, Pottstown Cluster, for demonstrating the true spirit of giving and gratitude through this Q&A.